Frequently Asked Questions
About The Eternal Collection
What is The Eternal Collection?
The Eternal Collection offers digital ebooks focused on self-discovery and personal growth. Our mission is to empower individuals with knowledge and tools for a better life.
How did The Eternal Collection start?
Inspired by the founder’s late mother’s wish for financial independence and a passion for self-education, The Eternal Collection was created to help others grow and thrive. The golden lion logo represents their shared Leo sign and her lasting influence.
Products & Purchasing
What products do you offer?
We offer a curated selection of digital ebooks covering topics like self-love, confidence, personal growth, life improvement, relationships, finance, productivity, fitness, culinary arts, and mindset. All ebooks are available for instant download after purchase.
How do I purchase an ebook?
Simply browse our collection at TheEternalCollection.com, select your ebook, and follow the checkout process. You’ll receive a download link immediately after payment.
Are your ebooks available in print?
Currently, our ebooks are only available in digital format.
Can I get a sample before purchasing?
At this time, we do not offer free samples, but we provide detailed descriptions for each ebook to help you make an informed decision.
Downloads & Access
How do I access my purchased ebook?
Your ebook will be sent to you instantly via email after your purchase. Additionally, your ebook will always be available in your "My Account" section on our website, where you can access your order history and re-download your purchases at any time.
For the best experience, we recommend creating a free account before or during checkout. This ensures you have easy, ongoing access to all your purchased products—even if you ever lose your purchase confirmation email.
How do I best view my digital ebook on my device?
For the optimal reading experience, we recommend the following for your device:
-
iOS (iPhone/iPad):
-
Download your ebook (PDF) from your email or your account.
-
Tap the "Share" button (usually at the bottom of your screen).
-
In the sharing options, search for the "Books" app and tap it.
-
Your ebook will open in the Apple Books app and automatically save to your digital library.
-
In the Books app, you can adjust font size and customize your reading experience.
-
-
Android:
-
Download your ebook (PDF) from your email or your account.
-
Open your preferred book or document reader app (such as Google Play Books, Kindle, Adobe Acrobat Reader, or any other PDF/ebook app you like).
-
Use the app’s import or “Open with” function to add the ebook to your digital library.
-
Most apps allow you to adjust the view, font size, and other reading settings for comfort.
-
If you need additional help with accessing or reading your ebook on any device, please contact us and we’ll be happy to guide you!
What file formats are your ebooks available in?
Our ebooks are provided in PDF format, compatible with most devices and e-readers.
Can I re-download my ebook if I lose it?
Yes! Simply log in to your account on our website, go to your order history, and re-download your ebook. If you need additional help, contact us with your order details and we’ll assist you.
Payments & Security
What payment methods do you accept?
We accept major credit cards and other secure payment options at checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to ensure all transactions are safe and secure.
Customer Support
How can I contact customer support?
You can reach us anytime via email at Support@TheEternalCollection.com. We aim to respond within 24 hours Monday through Friday. Support may be limited on weekends and holidays.
What if I have an issue with my order?
If you experience any problems with your purchase or download, please email us with your order details so we can resolve it promptly.
Reviews & Feedback
Can I leave a review for an ebook?
We’d love to hear your feedback! As a new company, we’re working on adding customer reviews to each ebook’s product page as we expand and grow. Approximately two weeks after your purchase, we’ll send you a follow-up email inviting you to share your thoughts and review your ebook. Your input helps us improve and inspires others on their self-growth journey.
Other Questions
Do you offer refunds?
Due to the digital nature of our products, all sales are final. However, if you encounter any technical issues, please contact us and we’ll do our best to assist.
Are you planning to add more ebooks?
Yes, we’re always working on expanding our collection. Check back regularly or subscribe to our updates for the latest releases.
If you have a question not answered here, feel free to reach out via email—we’re here to help!